Last updated: September 30, 2026
These Terms of Service govern the use of the Hotelio AI platform (hotelio.ai), provided by the limited partnership «ΓΡΥΠΟΝΗΣΙΩΤΗΣ Ε.Ε.» (Greek tax ID 801244565, 67 Panagi Tsaldari, Xylokastro, Corinthia) (the “Company”) to the businesses that use it (the “Customer”).
Where the Customer has concluded a service agreement with the Company, these Terms apply in addition to it and, in case of conflict, the agreement prevails. The Greek text of these Terms is the governing version.
Hotelio AI is a software platform provided as a service (SaaS) to accommodation businesses. Depending on the Customer’s package and choices, it includes, for example: AI reception by phone, messaging and email, a guest portal and online check-in, smart-lock integration, housekeeping and maintenance management, review and social-media management, upselling and payment links, and reporting.
The Customer provides accurate details on registration, keeps its users’ access credentials confidential and informs the Company immediately of any unauthorised use. The Customer is responsible for the actions of the users it appoints.
The subscription is activated after the agreement is signed or accepted electronically and payment is completed. The subscription is prepaid for each billing period (month or year) and renews as set out in the agreement. If the subscription is not paid, access is suspended when the last paid period ends, until payment.
Term, renewal and termination are set out in the Customer’s agreement. Where they are not, the Customer may stop the subscription with effect from the end of the current paid period.
The Customer uses the Service only for lawful purposes. In particular, the following are not permitted:
The platform, the software and the trademarks belong to the Company. The Customer receives a limited, non-exclusive licence to use them for the operation of its property, for as long as the subscription lasts. The data the Customer enters remain the Customer’s.
The AI features respond automatically, based on the data the Customer provides, and may contain errors. The Customer keeps that data complete and up to date, checks the results where needed and informs the Company of any error it finds.
The Company makes reasonable efforts to keep the Service continuously available, without guaranteeing a specific percentage. Scheduled maintenance is announced in advance. The Service connects to third-party services (for example PMS, booking platforms, Meta, locks), for whose operation the Company is not responsible.
The Company complies with Regulation (EU) 2016/679 (GDPR) and Greek law. For guest data, the Customer is the controller and the Company the processor, under the data processing agreement that forms part of the agreement. The Company does not sell or disclose data to third parties, other than the sub-processors needed for the Service and as required by law. The Privacy Policy applies to the data of the Customer and its users.
The Company is not liable for indirect or consequential loss, such as loss of profit. Its total liability does not exceed three (3) months’ subscription for the monthly plan or twelve (12) months’ for the annual plan. These limits do not apply in case of intent or gross negligence, to injury to life, body or health, or where mandatory law excludes them.
The Company may suspend or terminate an account for a material breach of these Terms or of the agreement, unlawful use, acts that cause or threaten harm to third parties or to the Company, or overdue amounts, in accordance with the agreement.
The Customer may request an export of its data in a common digital format; the Company delivers it within fifteen (15) working days. When the subscription ends, the data are returned or deleted within thirty (30) days, at the Customer’s choice, unless the law requires them to be kept.
The Company announces material changes to these Terms by email at least thirty (30) days before they take effect. Changes do not affect the terms of an agreement in force.
These Terms are governed by Greek law. The parties first seek an amicable resolution of any dispute within thirty (30) days, by contacting [email protected]. The courts of Corinth have exclusive jurisdiction over any dispute.
Email: [email protected]
Website: hotelio.ai
ΓΡΥΠΟΝΗΣΙΩΤΗΣ Ε.Ε. · Tax ID 801244565 · 67 Panagi Tsaldari, Xylokastro, Greece