AI for hotels with a small team

The problem

In a hotel with a small team, the front desk answers the phone, WhatsApp, email and the guests standing in front of it at the same time. When nobody is at the desk, messages go unanswered and the booking is lost.

What Hotelio takes over

• Communication: answers to guest questions on WhatsApp, Instagram, Messenger, email and chat, in one shared inbox, in more than 30 languages, around the clock.
• Check-in: collecting guest details and arrival instructions before the guest arrives.
• Housekeeping: the cleaning list is built from arrivals and departures and updated in real time.
• Reviews and rates: suggested review replies and rate suggestions that you approve.

Who stays in control

You do. Everyday questions are answered within the rules you set, and anything the system cannot handle is passed to a person. Rate changes to channels are not applied without your approval.

How fast you start

In about two weeks. We do the PMS connection (Hotelizer, WebHotelier) and the setup. More in the FAQ.

Frequently asked questions

Which hotels is it suited to?

Hotels and properties of 10 rooms and up with a limited front-desk team. The smaller the team, the bigger the benefit, because the system answers guests even when nobody is at the desk.

Do I have to change PMS or hire more staff?

No. Hotelio connects to the PMS you already have and needs no new staff.

Where does it work?

At Sette Suites & Rooms, a 14-room hotel in Xylokastro, and at dozens of installations.